The nitty gritty

At Paw Vida Holistic Therapies, we pride ourselves on the high standard of care we provide. You can find out more about how we protect your own and your animal’s health, safety and privacy below.

Healthcare Provision

Important Notice
The holistic healthcare services provided by Paw Vida Holistic Therapies are not a substitute for clinical examination, diagnosis, or treatment by a Veterinary Surgeon. Our therapists do not diagnose illness, disease or any other physical or psychological condition.

Therapeutic Canine Massage
Our therapists abide by the Veterinary Surgeons Act 1966 and Exemption Order 2015 by never working upon an animal without gaining prior veterinary approval. Our therapists do not diagnose illness, disease or any other physical or psychological condition.

Professional Body Membership
All professional canine massage therapists are expected to work to high ethical and practical standards. As a member of the Canine Massage Guild, a network of highly skilled professional canine massage therapists specialising in the rehabilitation of dogs, our therapists agree by condition of membership to work Best Practice and abide by the Canine Massage Guild’s Code of Conduct and Professional Ethics Procedure. Any member contravening the Code is subject to the Canine Massage Guild’s Professional Conduct Procedure. A copy of the Code of Conduct and Professional Ethics Procedure can be found at

As clinical (human) massage therapists, we are also a member of the Federation of Holistic Therapists, the largest and leading professional association for therapists in the UK and Ireland. Our therapists agree by condition of membership to abide by the FHT Code of Conduct and Professional Practice. Any member contravening the Code is subject to the FHT Professional Conduct Procedure. A copy of the Code of Conduct can be found at

Paw Vida therapists treat all of your information as confidential and will only use this information for the purpose for which it was given. In line with the Royal College of Veterinary Surgeon’s Code of Professional Conduct, in normal circumstances our therapists shall not disclose to any third party any information about yourself or their animal, either given by yourself or revealed by clinical examination, without express written consent from yourself or your legal representative.

The duty of confidentiality is important but it is not absolute however and information can be disclosed under certain circumstances, for example where disclosure can be justified by animal welfare concerns or the wider public interest, or where disclosure is required by law.

Record Keeping
Paw Vida Holistic Therapies maintain full and accurate records which include details regarding every consultation, any healthcare provision undertaken, any products or equipment used as part of these consultations, and any proposed after care advice given to the client. The record will be reviewed and updated where necessary, at every consultation. By Law, the client record will be held securely for the lifetime of the animal but for a minimum of 6 years if the animal is deceased prior to the six years elapsing.

Continued Professional Development
As a member of the Canine Massage Guild and Federation of Holistic Therapists, our therapists have an obligation to maintain and improve their professional skills, knowledge and performance in keeping with their Canine Massage Guild and FHT memberships, insurance requirements and industry standards.

Paw Vida Holistic Therapies hold relevant insurance cover for Medical Malpractice, Breach of Professional Duty and Public Liability.

Health and Safety
Paw Vida Holistic Therapies endeavour to observe all health and safety rules and regulations and any other reasonable security measures applicable to the premises at which your appointment takes place.


Payment and Cancellation Policy

Payment is due at the time of appointment unless by prior agreement with your therapist. If you need to cancel your appointment, please let us know with as much notice as possible. If that’s within 24 hours of the scheduled appointment, 100% of the agreed fee will be chargeable.


Privacy Policy

Data Protection
Paw Vida Holistic Therapies are committed to respecting your privacy. Our website is designed such that you’re able to visit it without needing to reveal any personal information or your identity. If you decide to share any personally identifiable information with us, you can be assured that this data will used in accordance with our Data Protection responsibilities.

For your protection and security, we’re registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner. Our registered Data Controller is Miss Lindsay Joanna Cope, Managing Director of Pura Vida Holistic Therapies and Paw Vida Holistic Therapies. If you’d like to find out more about the type of information we may collect and how we may use this information, you can search for us on the Data Protection Public Register by following the link below. Our registration number is ZA110043.

Cookies Policy
Our website uses cookies, a data analysis technique. Essentially a cookie is a piece of text which asks permission to be placed on your computer’s hard drive. Cookies can help us to provide a better website by monitoring which pages you find useful and which you do not. A cookie does not in any way give us access to your computer or any personal information, other than the data you choose to share with us. You can find out more about cookies by following the link below.

Other websites
Our website has a link which enables you to visit our sister brand Pura Vida Holistic Therapies directly. If you choose to share information with our sister website, you can be assured that our privacy policies and data protection responsibilities match those stated above. On occasion however, our website may contain links which enable you to visit other websites of interest. Please note that we don’t have any control over these other websites and therefore cannot be held responsible for the protection and privacy of any information you may choose to share with these websites. You should exercise caution and look at the privacy statement applicable to the website in question.